Need help with the Raisoni Campus Care app? Here is how to reach us and answers to common questions.
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Frequently asked questions
How do I sign in?
Staff, faculty, students and administrators sign in with their Raisoni Education Google account — there is no separate password to remember, and none is ever typed into the app. The maintenance team signs in with their mobile number and a one-time password (OTP) sent by SMS, because most have no institutional mailbox.
How do I report a maintenance problem?
Tap New Complaint, choose your campus and the category, describe where the problem is, add a short description and a photo, then submit. Your complaint is automatically allocated to the right maintenance staff.
Why is a photo required?
A clear photo helps maintenance staff find and understand the problem quickly, which gets it fixed faster.
Do I have to share my location?
No. Location is optional and read only at the moment you submit a complaint. Denying it never blocks a report.
I cannot sign in.
Staff and administrators have no password for this app, so there is nothing to reset — sign-in goes through your Raisoni Education Google account. If it is refused, check you chose your college account rather than a personal one. If the app says your account is not registered, or you are on the maintenance team and the code never arrives, ask your Administrative Officer or Campus Director: they can confirm the mobile number and email address held against your account.